We're here to help

What do I include in my message?

Your booking ID (if applicable), the phone number on your mytubewell account, and a short description of the issue. Photos or videos are always helpful.

How fast will you reply?

WhatsApp auto-replies instantly and a real human follows up within 4 hours during business hours. Urgent issues (no water mid-slot) — reply URGENT and we'll call you back.

I'm an owner — who do I contact for payout issues?

Same team, same number. Say you're an owner and mention your listing — we'll get you to the right person. We're based in Hisar and understand the local context.

WhatsApp auto-response

“Hi! Thanks for messaging mytubewell. We've got your message and a team member will reply within 4 hours. If this is urgent (no water mid-slot), reply URGENTand we'll call you back.”